Messages: Translated Messages
In this article, we’ll cover how translated messages work within the Messages feature. We’ll explain how to create, edit, and manage them, as well as when they’re sent to your supporters.
Create a translated message
To create a translated message, follow these steps:
- 1
- Go to Messages in the admin panel.
- 2
- Find the message you want to translate and select the 'More Options' icon (three dots) next to it.
- 3
- From the dropdown menu, select 'Translate'.
After selecting 'Translate', a lightbox will appear prompting you to choose the language for the translation. The available language options will be those you’ve already created within your platform. Once you’ve selected the language, you’ll be taken to the message screen.
The options here will be pre-filled with the details from the original English version. Review these details, and when you're ready, open up the 'Content' step. In the 'Content' section, you’ll see the original English text. Simply replace the content with your translation for the new language. Once you’re happy with how the email looks, press Save.
Edit a translated message
To edit a translated message, find the email in the list and select the world icon. Each language you’ve set up can have one translated version of any email. If you have multiple translations, you’ll see a list of all the versions. To edit, select the edit icon, make the necessary changes, and press Save.
When are translated emails sent?
If you're using our language module, when a user signs up, donates, or interacts with your site in a different language, that preference will be saved against their record.
When that user is in the audience for a specific email, we’ll send the translated version based on their language, instead of the English version.
We also have further Messages articles on:
Still need help? Check out other Messages articles or reach out to the Funraisin Support team by logging a ticket through the Support Module in your platform
