Fundraiser Emails

30 Nov 1999

Fundraiser emails are templated emails that are accessible from the logged-in dashboard for your fundraisers to send to their supporters.

What is it?

Fundraiser emails are useful ways for fundraisers to get support by sending emails to one or many people, direct from their dashboard.

Who is this most useful for?

These emails are pre-written by the charity, but can be edited and customised by the fundraiser and then sent to their contacts. 

What are the benefits of using it?

The benefit of fundraiser emails is that they allow entrants to communicate with potential donors, both asking for support and sending thank you messages via their fundraising dashboards.

Sending Fundraiser Emails

For your fundraisers to send these emails they can navigate to their logged-in dashboard, where they can select Get support. Here they will have the option to share their page socially or in this instance send emails to friends and family.

They can choose a templated email from the Choose a pre-written email drop down which can be edited, or write their own email entirely.

They can send an email to multiple people at a time by entering their email into the email address box and separating with a comma. Once sent, emails will be listed in the View Sent Emails tab, and contacts will be listed in the My Contacts tab. 

Click to expand

Creating Platform Level Emails

These will be available across all your events.

 

Step 1

Navigate to the fundraiser emails by going to:

Platform Setup > Fundraiser Emails.

Here you’ll notice there are already four emails created that can be edited.

Step 2

Create New Email and give it a name. Naming them based on the area they’re listed in is a good indication of where the email will be used. For example: Get Support - Individuals clearly indicates that the email is for individuals and the area it appears in. (The Get Support tab within individuals logged in dashboard.)

Step 3

Add an email address subject line, which will pre-populate the subject line that will appear in the email.

Step 4

Choose the appropriate  Available In to add where the emails should be listed. This is further explained below.

Step 5

Draft your email body, using the relevant personalisation tags. These will allow for details to populate the email. For example:   can be used to populate the member's first name. (Person sending the email)

You can find out more information about personalisation tags here: https://support.funraisin.co/blog/personalisation-tags 



If you would like event-specific fundraiser emails, then these can be created at the event level.



Creating Event Level Emails

These are specific to the event and will override any created at platform level with the same Available In setting.

 

Step 1

Navigate to the event fundraiser emails:

 Events > Event(event name) > Advanced options > Fundraising Emails.

For the next steps, you can repeat steps 2 & 5 (Platform events)

Good tip: Event Fundraising emails are specific to the particular event and will override the platform fundraiser emails. These will only be available through the particular event.

Available In - Explained

It’s useful to know that you can set up fundraiser emails in different areas on the website divided into the Members, Team and Organisation areas. When creating a fundraiser email you have to specific from a drop-down where it will be Available in.

  • Members Area: Emails will sit under the Get Support tab within the individual's dashboard.
  • Members Sponsor Area: Emails will be available to send to sponsors of the individual by clicking the Send thanks button on the donation tile, found in My Donations.

  • Team Sponsors: Emails will be available to send to sponsors of the team by clicking the Send thanks button on the donation tile, found in Team Donations.
  • Team Management Area: Emails will sit under the Get Support tab within the team dashboard, accessible by the captain.

  • Organisation Sponsors: Emails will be available to send to sponsors of the organisation by clicking the Send thanks button on the donation tile.
  • Organisation Management Area: Emails will sit under the Get Support tab within the organisation dashboard, accessible by the captain.

If you’d like further help, please pop in a support ticket from your admin, and our team will assist you.