Automated Emails

by LA - Customer Success Manager 30 Nov 1999

Check out how each of your automated emails are triggered on the platform.

Your automated emails are the transactional emails sent to your supporters, based on an action. For example, confirmation of registration.

The emails set at Platform level are the default emails that will apply to all events and donation pages on your site. However, these can all be overridden at event or page level to customise further.

To ensure your automated emails are personalised, we use personalisation tags to pull in personal details about the donor, entrant, event and/or campaign. A full list of these tags is detailed here.

Automated emails can be accessed by navigating to:

Platform Setup > Automated Emails

Below we have listed out the emails found in Automated emails, and also when expanded, the default copy. This copy is our suggestion, but you can update to whatever sounds most appropriate for your charity.

Online Event Registration

These emails are related to event registrations, which include registering for a team, organisation, DIY events or as individuals

Initial Account Confirmation (ID 7)

This email is triggered when an entrant completes the first step of the registration process. It confirms they’re started registration and how to login in the future.

SUBJECT

{member_firstname}, your first step is complete

 

BODY COPY

Hi {member_firstname},

 

Welcome! Your registration is nearly complete. This email contains your username and password. When you complete your registration you will receive a registration receipt and final instructions. 

 

Logging in:

Here's your username (email address) and password to access the login area of the website:

 

URL: {siteurl}login 

Email: {member_email}

Password: {member_password}

 

Regards,

 

{event_company_name} 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

Multi-Entry Invite (ID 49)

This email is triggered when an entrant invites another participant to join the event as part of the registration flow, (normally on the Mutli-Entry step). The invited participant receives this email with a URL for them to follow and complete registration.

SUBJECT

Come and join your team

 

BODY COPY

Hi {member_firstname},

 

I've registered us for {event_name} and now it's time for you to come and complete your personal fundraising page.

 

{member_invite_url} 

 

I'd love it if you could do two quick things to become an awesome fundraiser for {event_company_name}!

 

1. Add a photo and update your story to share why you're taking part in {event_name}. This shows our potential donors how serious we are about fundraising and why we're wanting to make a difference.

 

2. Get sharing: After you have sponsored yourself and set up your page it's time to start fundraising. Share your page on Facebook and email everyone you know to ask them for their support.

 

I'm looking forward to doing the {event_name} with you!

 

Thanks

 

{captain_fullname}

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

New Organisation Member (ID 66)

This email is triggered when an entrant joins an organisation, and is sent to the organisation captain to inform them.

SUBJECT

{org_name}, someone has signed up and joined your organisation

 

BODY COPY

Good news!

A new member has joined your organisation page, {org_name}. Log in to see who it is.

As the page organiser don't forget to check that they have finished setting up their fundraising page and ask them to share your team page on their Facebook to kickstart your organisation's fundraising.

Make sure all of your page members have sponsored themselves. It sets a great example for sponsors and shows how much your organisation cares.

 

Regards,

 

{event_company_name}

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

New Team Confirmation (ID 4)

This email is triggered when an entrant creates a new team page and is sent to them as the team captain.

 

SUBJECT

Looking good {team_name}

 

BODY COPY

 

Dear {member_firstname},

 

Your team, {team_url}, has been successfully created.

 

Next steps...

 

[Describe what you would like the team captain to do next]

 

Regards,

 

{event_company_name} 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

New Team Member Confirmation (ID 5)

This email is triggered when an entrant joins a team and is sent to the team captain to inform them.

SUBJECT

Your team has a new member

 

BODY COPY

Good news! A new member, has joined your team, {team_name}. Log in to see who it is.

 

As team captain don't forget to check that they have finished setting up their fundraising page and ask them to share your team page on their Facebook to kickstart your fundraising.

 

Make sure all of your team has sponsored themselves. It sets a great example for sponsors and shows how much your team cares. 

 

 Regards,

 

{event_company_name} 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

Registration Receipt (ID 8)

This email is sent to an entrant once they have completed registration. If they have made a payment during registration for either entry fees, merchandise and/or a donation, then the receipt will be attached to the email.

 

SUBJECT

{member_firstname}, you’re in!

 

BODY COPY

Hi {member_firstname},

 

Congratulations on registering for {event_name}.

 

A unique fundraising page has been created for you here: {member_url} and we would love it if you could take the two simple steps below to become an awesome fundraiser!

 

Next steps on smashing your fundraising goal

 

  1. Customise your profile page:
    Add a photo to your fundraising page and tell people why you’re taking part!

 

  1. Get sharing:
    After you have sponsored yourself and set up your page it's time to start fundraising. Share your page on facebook and email everyone you know to ask them for their support. Here is your custom URL for your fundraising page: {member_url} 

 

We’ll be in touch in the coming weeks with exciting updates on what you can expect from {event_name}!

 

Regards,

 

{event_company_name} 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

Team Captain Registration Receipt (ID 70)

This email is sent to the captain of a team upon completing registration. It is sent to the captain, instead of the standard Registration receipt (ID 8). If they have made a payment during registration for either entry fees, merchandise and/or a donation, then the receipt will be attached to the email.

 

SUBJECT

{member_firstname}, you're in. Let's do this

 

BODY COPY

Dear {member_firstname},

Congratulations and thank you so much for registering {event_name}, supporting {event_company_name}.

A unique fundraising page has been created for you here: {member_url} and we woud love it if you could take the two simple steps below to become an awesome fundraiser! 

Next steps to smash your fundraising....

Customise your page: Add a photo to your online fundraising page and also update your story as to why you are taking part in {event_name}. These two actions show your potential donors how serious you are about fundraising for {event_company_name} and why you want to make a difference. 

Get sharing: After you have sponsored yourself and set up your page it's time to start fundraising. Share your page on Facebook and email everyone you know to ask them for their support. Here's your personal fundraising page link : {member_url} 

Regards, 
{event_company_name}


Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company_name}, {event_company_abn}, {event_company_address}

 

Team Member Registration Receipt (ID 41)

This email is sent to an entrant when they have joined an existing team during registration. It is sent to the team member, instead of the standard Registration receipt (ID 8). If they have made a payment during registration for either entry fees, merchandise and/or a donation, then the receipt will be attached to the email.

 

SUBJECT

{member_firstname}, you did it. Whats next?

 

BODY COPY

Dear {member_firstname},

 

Thank you for joining the growing community - you're now a part of {team_name}. 

 

A unique fundraising page has been created for you at:

{member_url}

 

You can check out your team page here: 

{team_url}

 

Next steps...

 

Please log in to sponsor yourself (By doing this you set a great example to others), customise your fundraising page and ensure your profile is updated.

 

 

 

 

Regards,

 

{event_company_name} 

 

Team Member Removal (ID 60)

This email is sent to an entrant if they been removed from the team by the captain. This feature is not enabled by default and has to be enabled at Platfrom level, {siteURL}/management/platformsetup/fundraising/teamslogin

- No default copy - 

Donation Emails

These emails are related to donations made to a fundraisers page, team page, donation or crowdfunding page.

Donor Card Expiry Reminder Email (ID 30)

This email will be triggered when a recurring donor's card reaches the expiry month. This email is normally disabled, so needs to be enabled if you are using recurring giving.

 

SUBJECT

It's time to update your details

BODY COPY

Dear {d_fname},

 

[Insert what you would like the donor to do.]

 

Regards,

{event_company_name} 


Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company_name}, {event_company_abn}, {event_company_address}

 

Donor Login (ID 17)

Any of your donors can log in to view their personal details and download past tax receipts. They simply need to visit {siteURL}/donorlogin to request this email , which contains a unique link to log in. More information on this process can be found here.

 

 

SUBJECT

Your {event_company} donor login

 

BODY COPY

Dear {d_fname},

 

This is an automated email containing your link to log in to see your donation history. If you did not request this link please contact us [insert contact details] and let us know.

 

Your past donations and tax receipt(s) can be found here. Alternatively, you can copy and paste the link below into your web browser:

 

{siteurl}donorlogin/history/{donation_hash} 

 

 

Regards,

 

{event_company_name} 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

New Donation - Member (ID 2)

This email is triggered when a donation is made to a fundraising page and is sent to the fundraiser to inform them.

 

SUBJECT

Great job! You've received a donation.

 

BODY COPY

Hi {member_firstname},

 

You've received a new donation of {sponsor_amount} from {sponsor_name}. Nicely done. 

 

Jump on Facebook and tag them in a thank you post to show them how much you appreciate it!

 

It makes your sponsors feel appreciated and shows them how much their donation means to you. You can also view your donations and thank your awesome sponsors via email on your fundraising page by logging in:

 

 

 

Your supporter's details:

Name: {sponsor_name} 

Email: {sponsor_email}

For a complete list of your sponsors, check out your fundraising web page here {member_url}

 

Regards,

 

{event_company_name}

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

New Donation - Organisation (ID 67)

This email is triggered when a donation is made to an organisation fundraising page and is sent to the organisation captain to inform them.

SUBJECT

{org_name}, your page has received a donation

 

BODY COPY

Hi {member_firstname},

Your organisation page has received a new donation!

Brilliant work. You have received a donation of {sponsor_amount} from {sponsor_name}. 

You can view your donations and thank your awesome sponsors by logging into {siteurl}login .

For a complete list of your sponsors, check out your fundraising web page.  Alternatively you can copy and paste the link below into your web browser:

 

{org_url}

 

Your supporters details:

Name: {sponsor_name}

Email: {sponsor_email}

 

Regards,

 

{event_company_name}

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

New Donation - Team (ID 1)

This email is triggered when a donation is made to a team's fundraising page and is sent to the team captain to inform them.

 

SUBJECT

{member_firstname}, your team has received a donation

 

BODY COPY

Hi {member_firstname},

 

Your Team has received a new donation!

 

Brilliant work. Your team has received a donation of {sponsor_amount} from {sponsor_name}.  

 

You can view your donations and thank your awesome sponsors by logging into {siteurl}login .

 

For a complete list of your sponsors, check out your fundraising web page.  Alternatively you can copy and paste the link below into your web browser:

 

{member_url}

 

 

 

Your supporters details:

Name: {sponsor_name} 

Email: {sponsor_email} 

Cheers,

 

Regards,

 

{event_company_name}

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

Personal Donation Receipt (ID 6)

This email is sent when an entrant donates to their own fundraising page whilst logged in. The receipt will be attached to the email.

 

SUBJECT

Your personal donation receipt

 

BODY COPY

Hi {member_firstname},

 

Great work on making a personal donation.

 

Your involvement and fundraising for us enables us to [insert organisation mission]

 

Please find attached your tax receipt for your records.

 

Thank you again!

 

Cheers, 

 

{event_company_name} 

 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

Receipt to Generic Donor (ID 31)

This email is sent to a donor when they make a donation to a donation or crowdfunding page. The receipt will be attached to the email.

 

SUBJECT

{d_fname}, thank you for your kind donation

 

BODY COPY 

Dear {d_fname},

 

Thanks so much for your donation. 

 

Your generous donation will help [insert what your organisation does]

 

A receipt for your donation is attached to this email.

 

 

Thank you again,

 

Regards,

 

{event_company_name} 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

Receipt to Recurring Sponsor (ID 57)

If enabled, this email will trigger and send to a donor when they make their first recurring donation. If not enabled, then the Receipt to generic donor (ID 31) will trigger, or the page-specific donation receipt email. The receipt will be attached to the email.

- No default copy - 

Receipt to Scheduled Donor (ID 44)

If enabled, this email will trigger on every subsequent recurring donation a recurring donor makes.

 

SUBJECT

Thank you for your donation

 

BODY COPY

Dear {d_fname},

 

Thanks so much for latest donation! You are ensuring we're able to continue our work in [Organisation Mission]

 

A receipt for your donation is attached to this email.

 

Regards,

 

{event_company_name} 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

Receipt to Sponsor (ID 9)

This email is sent when a donor donates to a fundraising page. The receipt will be attached to the email.

 

 

SUBJECT

Your tax-deductible donation receipt

 

BODY COPY

Dear {d_fname}

 

Thanks so much for supporting {donated_to_name}!

 

A receipt for your donation is attached to this email.

 

Thank you again,

 

{event_company_name} 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

 

Receipt to Sponsor - EFT only (ID 58)

This email is sent when an EFT (Electronic Funds Transfer) donation is made. By default, this email is disabled, so will need to be enabled if you are using EFT for donations and contain details for them to deposit payment.

Dear {sponsor_name_actual}

Thanks so much for supporting {donated_to_name}!

Please find the below remittance details for making payment for your donation.

Thank you again,

 

{event_company}


Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company}:{event_company}: (ABN: {event_company_abn})

{event_company_address}

Receipt to Scheduled Entrant (ID 59)

This email is sent when entrants have decied to pay thier entry fee in installments, and is sent every time a payment is made

- No default copy - 

Offline & DIY Events

These emails are related to registrations for offline or DIY events.

Guest Registration Confirmation (ID 63)

This email is sent to offline event guests when they are added by the event attendee.

- No default copy - 

Initial DIY Account Confirmation (ID 42)

This email is triggered when a DIY entrant completes the first step of the registration process. It confirms they’re started registration and how to login in the future.

 

 

SUBJECT

{member_firstname}, your first step is complete

 

BODY COPY

 

Welcome to the {event_company} website! Your registration is nearly complete. This email contains your username and password. When you complete your registration you will receive a registration receipt and final instructions. 

 

Logging in

Here's your username (email address) and password to access the login area of the {event_company} event website:

 

URL: {siteurl}login 

Email: {member_email}

Password: {member_password}

 

Regards,

 

{event_company_name} 

 

 

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company} ({event_company_abn}) {event_company_address}

New DIY event (ID 46)

This is an admin email and can be set up to send to platform admins to inform them of a new DIY event being created. You can choose who to send this to by navigating to the below and selecting the admins to send to.

DIY Fundraising > Advanced Options > Config

{site URL}/?management/diy/config 

SUBJECT

Nice one! A new DIY event has been created on {siteurl}

 

BODAY COPY

Hi Team {event_company_name},

A new DIY event has been created on the {siteurl} platform. Here are the details:

Fundraiser Name: {member_fullname}
Link to Page: {member_url}
Fundraiser Email: {member_email}
Event Name: {event_name}

To manage this person's fundraising page, login to the admin and Search Entrants for the email address: {member_email} 

Click into their record, and in your middle navigation select Event History to manage their event.

Thanks!

Please don't reply as this address is not monitored. 

New DIY Member (ID 64)

This email is triggered and sent to the creator of a DIY event when an entrants join the DIY event.

- No default copy - 

Shop

Receipt to purchaser (ID 15)

This email is sent when items are purchased from the Shop. The receipt will be attached to the email.

Hi {first_name}

Thank you for your order.

[Insert content]

Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company_name}, {event_company_abn}, {event_company_address}

Confirmation of shipment (ID 16)

This email is sent to a purchaser if their shop purchase has been marked as shipped and and email option ticked to send. 

- No default copy - 

General

Forget your password? (ID 3)

This email is sent to an entrant when they have requested a password reset.

Hi {member_firstname},

Have you forgotten your password?

Don't worry, it's a simple fix.

To reset your password please click the button above or copy and paste the below link into your Internet browser:

{siteurl}login/resetpassword/{member_hash}

If you did not request this email, please contact us and let us know.

Regards,
{event_company_name}


Please do not reply as this address is not monitored. This is an automated message as you have provided your email address to {event_company_name}, {event_company_abn}, {event_company_address}

If you’d like further help please pop in a support ticket from your Funraisin admin and our team will assist you.