Login: Your Funraisin journey begins here...
By now you should have the link to your site's admin to log in.
eg: yoursiteurl.org/management
You should have been sent your login details by a member of the Funraisin team, or a member of your team. Admins can add new users within the Accounts mode, which is explained in this Support article.
When visiting the site's admin you will be presented with just the email address field. Enter your email address and select next in order to bring up the password field.
Knowledge base
Take a look around the Funraisin Knowledge base to start your journey. There are videos, how-to articles, and much more!
Support Tickets
We have an awesome Support team on hand during the week to answer your questions or give you a helping hand. If you cannot find the answer to your question in the Knowledge base, then you can pop a Support ticket in. This can be done whilst logged into your platform and navigating to Support in the top right hand corner.
Choose the option New Ticket
Creating your support ticket
When you create a support ticket you can select the area you need help with, add in a subject line, and then ask your question.
Please include links to the entrant or donor record, or content page you are enquiring about.
The more descriptive you can be, the better, as it helps our support crew answer your question in the shortest timeframe.
The team should respond in a few hours, and the response will come directly to your email.
We hope you enjoy using your new Funraisin platform!
If you’d like further help, please pop in a support ticket from your Funraisin admin, and our team will assist you.
