Knowledge Base

Converting a registration fee to a donation

Convert a ticket entry to a donation to help assist users that are no longer participating within your events and still wish to donate.

What is it?

A ticket/entry is the registration an individual makes in order to be able to participant within your active event.

Who is it most useful for?

Converting entries/tickets to donations is most helpful for users that have signed up but no longer wish to participate within the event, OR a user who has purchased for others that no longer want to participte but still want to be within the event themselves.

What can I do with it?

Converting to a donation, gives the entrant the oportunity to have the entry purchased be donations that are visible on their fundraiser page and kickstart their fundraising through donations.

What are the benefits of it?

The main benefit is having the oportunity to still support your charity instead of refunding the entry which helps your cause and give them a fundraising boost if their refunding the entry of other ticketholders they've purchased.

Key terms:

Convert: To swap the existing funds used for one area to another area without refunding.

donations: Funds used to help support the charities cause.

ticket/entry: The payment required to enter a paid event or paid tickited event in order to be an active participant.

Situations of Use

A situation that might arise from time to time, is the need to convert a registration fee to a donation. There could be different reasons for this. For instance, an entrant who has previously registered for an event might have decided to withdraw his registration and would like to donate the registration fee instead. Another example could be an entrant who has paid the registration fee/entry fee for multiple people but one or more of the people who have been registered don’t want to attend the event. As a result, the entrant wants to convert their registration fee payments to personal donations.

An entry fee can be easily converted to a donation. In order to convert the entry fee to a donation, edit the entrant, then click Edit this event.

Converting the donation

From the side menu, click Payment and tick the Convert to donation checkbox, a pop-up will appear.

The message in the pop-up explains that converting an entry fee to a donation will create a separate donation record linked to the same entrant who has paid the entry fee. This will also remove the entry fee record. However, the transaction itself will not change, nor will any refund be given.

This means the registration fee will be converted to the donation but the transaction which has occurred for the registration fee payment won’t be reverted/removed. Also, no refund will be made once the registration fee is converted to a donation.

Click OK to proceed.

Resending Donation Receipt

You will now see a checkbox beside the entry fee amount for sending the donation fee receipt. If you want the donation receipt to be sent, leave the checkbox ticked and click Save. It will send the Receipt to Sponsor automated email with the donation receipt attached to it. You can untick the checkbox if you don’t want to send the donation receipt as an email attachment to the entrant/donor.

Confirming Payment

If we edit the entrant and click the Payment button, you will notice there is still a registration record for this entrant registration payment. This confirms that the payment transaction for the registration has remained unchanged despite converting the registration payment to a donation.

Finding the Donation

If you head to the entrant's donation section, you will be able to see a new personal donation record with an equal amount as the entry fee. This is the original entry fee which has been converted to a new donation record.

If you’d like further help please pop in a support ticket from your Funraisin admin and our team will assist you.