Donor login

30 Nov 1999

Donors can log in to edit their details and view or download their receipts. Unlike fundraisers, donors don't set passwords and will use links that can't be reused to access their dashboard

Every donor that donates to your platform will have a donor account created for them which is associated with their email address. This allows them to log in and view previous donations associated with that email address and download past receipts. If a regular donor, they can also update their card details. 

As a donor does not set up a password when they donate, in order to login they need to trigger an email with a unique link to login.

This article will cover:

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Donor Login Email

To receive their one-time-use link by email, a donor should enter their email address on the donor login form which can be found by using the Login navigation button, or directly at {siteurl}donorlogin

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Once their email is added, the donor will receive the Donor Login automated email. The login URL will be included with personalisation tags: {siteurl}donorlogin/history/{donation_hash}. An admin can edit the copy in the Donor Login email by going to:

Platform Setup > Automated Emails > Donor Login email

If the donor clicks on the link or copy and pastes the link into their browser, they will be redirected to the dashboard for donors. The donation hash changes after the URL is opened, so this URL in the email can only be used once.

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Dashboard for Logged-in Donor

Donors can download receipts for donations (including scheduled donations) in the My Donations tab.

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They can edit their personal details like name and address in the My Account tab.

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Once saved, changes a donor makes to their My Account section will update in the donation record within the platform.

If you’d like further help please pop in a support ticket from your admin and our team will assist you.