Recent Articles
Registration - Adding waves
Add waves to your event so entrants can choose a distance or time slot to take part in.
Donations: Get Started
Integrations: Get Started
Facebook Fundraiser
Donation Types
Each donation on your Funraisin platform will be categorized, e.g. online, personal or recurring. We explain what each means.
Gift Aid
Enable Gift Aid on your UK platform to claim 25p for every £1 donated.
Donation handles
Change dollar handle amounts for personal and sponsored donations to match the goal of your campaign.
Refunding Donations
Refund, or partially refund donations made in error or during testing.
Reassigning donations
Reassign a donation to a different member or team within the admin.
Anonymising donations
Update a donation to make it anonymous, change the display name and message, or hide it completely.
Adding Offline Donations
Step by step guide on how to add an offline donation to appear against a fundraisers page, event or appeal page.
Assigning a receipt number to an offline donation
Find out the reason why an offline donation might not have a tax receipt number and generate a receipt number for it.
Converting a registration fee to a donation
This article will describe how to convert entries and tickets to donations for a participant.
Pages & Site Content: Get Started
Visual Builder - Getting Started
Visual Builder is an in-line site editing tool which is designed to streamline the creation of powerful, responsive and beautifully designed content pages. This support article will introduce you to Visual Builder, and walks through the basics as you get started.
Visual Builder vs. Classic Builder
Visual Builder - Sections, Columns and Blocks
Visual Builder - Templates
This support article will introduce you to Visual Builder templates, and walks through the basics as you get started.
Visual Builder - Full Page Templates
Visual Builder - Mobile-first Experiences
Visual Builder is an in-line site editing tool which is designed to streamline the creation of powerful, responsive and beautifully designed content pages. This support article will introduce you to Visual Builder, and walks through the basics as you get started.
Visual Builder - Donation Form Block
The donation block introduces a new level of customisation and speed to donation page creation - enabling you to add a donation form anywhere on your page.
Visual Builder - Social Share Block
Visual Builder - Donation Feed Block
Copy content from one page to another
Easily copy content from one page to another.
Creating Donation and Appeal Pages
For appeals and donations, create a landing page for donations where you can set up a page that includes dollar handles and a donation form.
Reports & Data Exports: Get Started
Creating Custom Reports
Create customised reports to extract raw data relating to your fundraisers, events and transactions.
Creating a Custom Donation Report
Report on donations made to a particular event, page or your platform as a whole.
Event Setup: Get Started
Event Setup: Get Started (Copy)
Events Overview
A brief overview of Online, Offline and DIY events
Setting Up Online Events
Follow our guide to walk you through setting up an online event on your platform.
Ticketing - Ticketed Events Overview
An overview of how Online Ticketed Events work.
Ticketing - Entry Types & Ticket Packages
Learn step by step how to set up your entry types and ticket packages.
Ticketing - Managing tickets in the dashboard
Setting Up an Offline Event
Designing your Offline Event
Cloning & Archiving Events
The Funraisin platform has a cloning functionality that makes it easy for you to copy an event. It also has the archiving functionality that can be applied on events to bring down all fundraising pages created under them.
Adding a DIY Fundraising Theme
Encourage your supporters to donate their birthday, do a hike, get active, donate their wedding and anything else you feel is relevant to your cause.
Creating Promo Codes
Create Promo Codes to limit access to closed events, or provide discounts on registration fees and shop items.
Event navigation
Use custom event navigation to override the default navigation set at the platform level
Registration - Overview
Registration - Entry Forms
Registration - Next Steps
Setting up Bibs for your online event
QR Codes for registration and check-in
Use QR codes to easily check-in and check-out entrants on site.
Advanced Gender Options
Add additional genders to your platform for fundraisers and donors to select from.
Terms & Conditions
Add Terms and Conditions to the registration flow of your events.
Registration - Confirmation Email
Triggers - Email & SMS
Set up automated fundraising triggers that can be triggered throughout the fundraising journey of a campaign
Facebook Fundraiser+ Set Up
Facebook One-Click Acquisition
Social Wall Integration
Fundraiser API
How to connect to the Funraisin API.
Connecting to your CRM API
Syncing data to Campaign Monitor or MailChimp
Send data to Campaign Monitor or MailChimp account easily without need for a developer.
How to Send Data to Autopilot
Connecting to Salesforce
Connecting to Raiser's Edge NXT
Learn how to connect up your Funraisin platform to Raiser's Edge NXT.
Raiser's Edge Default Mapping
Configuring SMS
Add Twilio or Burst SMS to your platform to send out triggers via SMS.
Configuring SMS Donations
Syncing Data to Burst SMS
Send campaigns and schedule messages in your fundraising events using Burst SMS
Google API Keys
If using Google lookup for addresses, follow the steps to set up your Google API Keys.
Adding 3rd Party JavaScript Libraries
Add 3rd Party JavaScript Libraries to your site and upload unlimited external files and have them embedded in your site’s files.
Supporter Care: Get Started
Donor login
Each of your donors has access to a logged-in area where they can update their details and download past tax receipts.
Password Reset Quicklink
Send entrants a unique password reset quicklink to allow them to quickly update their password and login.
Updating Fundraiser Details
Update fundraisers details via the admin or by logging in as them.
Merging entrant account records
Combine duplicate entrant records into one account.
Managing team entrants
Remove entrants from a team or change the team they are in.
Reassign a Team Captain
Reassigning a team captain and provide other team members with captain admin rights.
Fitness - 101
Walk through how to manually add or remove an activity, or filter the types of activity your event syncs.
Fitness - Connecting Fitness Apps
Provide a simple and clear explanation to your supporters on how to connect their fitness apps to their profile.
What are Organisations?
Use Organisations to add another tier about teams, to use for Companies, or 'Super Teams'!
Convert a registration fee to a donation (for event cancellations)
Instructions on converting a registration fee to a donation. This is useful if the event is cancelled and the entrant would like the registration fee to be converted to a donation.
Setting Up Triggered Emails and SMS
Merchandise, Raffles & Shop: Get Started
Creating a raffle
Create and sell raffles with unique prizes on your site.
Automated Emails
Fundraiser Emails
Create templated emails for your fundraisers to ask for support or thank their donors.
Fundraising dashboards
Customise the logged-in dashboard your entrants interact with from within their fundraising page.
Adding Gamification Badges
Add Gamification badges to your fundraiser's individual and team pages, that trigger based on an action or achievement.
Activating Gamification Badges
Manually activate individuals and teams' gamification badges.
Social Sharing Copy and Images
Customise social sharing copy and images,for entrants when sharing content across various social media platforms.
Introduction to your new Funraisin site
An introduction to logging in and navigating your Funraisin platform.
Login and get support
Learn how to lodge a support ticket to get further support.
Adding a New Admin
Manage your Funraisin admins by adding new users to your platform.
Admin user types and access
Tracking & Analytics: Get Started
Global Tracking Codes
e-Commerce and Event Tracking
Google GA4 Tracking
Columns - Percentage Width
Background Images, Colours & Videos
Security Health Check
Enabling 2 Factor Authentication
Connecting to Stripe
When you first set up your platform, or if you’re setting up another platform, you will need to connect up to Stripe in order to process payments.
Connecting to Google Analytics via Google Tag Manager
Integrate Google Analytics with the platform to receive page view and e-commerce data
Connecting to Zapier
Zapier can be used to automate date flow between the platform and a range of web applicaiton.
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- Donations: Get Started
- Donation Types
- Gift Aid
- Donation handles
- Refunding Donations
- Reassigning donations
- Anonymising donations
- Adding Offline Donations
- Assigning a receipt number to an offline donation
- Converting a registration fee to a donation
- Enabling Regular Giving
- Enabling PayPal for Regular Giving
- Recurring Sponsored Donations
- Matched Giving
- Personalised URLs (PURLs)
- Changes to Mastercard subscription billing rules
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- Event Setup: Get Started
- Events Overview
- Setting Up Online Events
- Ticketing - Ticketed Events Overview
- Ticketing - Entry Types & Ticket Packages
- Setting Up an Offline Event
- Designing your Offline Event
- Cloning & Archiving Events
- Adding a DIY Fundraising Theme
- Creating Promo Codes
- Event navigation
- Registration - Overview
- Registration - Entry Forms
- Registration - Next Steps
- Setting up Bibs for your online event
- QR Codes for registration and check-in
- Advanced Gender Options
- Terms & Conditions
- Registration - Confirmation Email
- Triggers - Email & SMS
- Setting Up Triggered Emails and SMS
- Automated Emails
- Fundraiser Emails
- Fundraising dashboards
- Adding Gamification Badges
- Activating Gamification Badges
- Social Sharing Copy and Images
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- Supporter Care: Get Started
- Donor login
- Password Reset Quicklink
- Updating Fundraiser Details
- Merging entrant account records
- Managing team entrants
- Reassign a Team Captain
- Fitness - 101
- Fitness - Connecting Fitness Apps
- What are Organisations?
- How does an entrant setup an Organisation?
- How does an admin setup an Organisation?
- Convert a registration fee to a donation (for event cancellations)
- Personalisation Tags
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- Pages & Site Content: Get Started
- Visual Builder - Getting Started
- Visual Builder vs. Classic Builder
- Visual Builder - Sections, Columns and Blocks
- Visual Builder - Templates
- Visual Builder - Mobile-first Experiences
- Visual Builder - Donation Form Block
- Visual Builder - Social Share Block
- Visual Builder - Donation Feed Block
- Copy content from one page to another
- Creating Donation and Appeal Pages
- Columns - Percentage Width
- Background Images, Colours & Videos
- Creating a page header
- Header - Types and Setup
- Header - Slider Carousels
- Header - Image tips
- Creating Webforms
- Webforms - confirmation emails
- Expression of interest forms
- Guide to Sizing Social Images
- Sub-Navigation Menu
- Assets - trackable downloads
- Creating a Lightbox Pop-up
- Creating an Image Carousel
- User generated content
- Design Tips - Elevate Your Site Content
- Quick Design Tips
- Create a new email template
- Redirecting Content Pages
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- Integrations: Get Started
- Facebook Fundraiser
- Facebook Fundraiser+ Set Up
- Facebook One-Click Acquisition
- Social Wall Integration
- Fundraiser API
- Connecting to your CRM API
- Syncing data to Campaign Monitor or MailChimp
- How to Send Data to Campaign Monitor
- How to Send Data to Autopilot
- Connecting to Salesforce
- Connecting to Raiser's Edge NXT
- Raiser's Edge Default Mapping
- Configuring SMS
- Configuring SMS Donations
- Syncing Data to Burst SMS
- Google API Keys
- Adding 3rd Party JavaScript Libraries
- Connecting to Zapier
- Connecting Webhooks
- Loqate address lookup
- Setting up reCaptcha
- An Introduction to live streaming
- Live Streaming
- Enabling Google Fit